Help
Can't find your answer? Email hello@candytuft.app and we'll get back to you.
Sharing a home
How do I invite my partner?
Open the menu on your home and tap Invite your partner, then send them the link. When they tap it on their iPhone, their companion moves in and you'll share the same list.
The link didn't open the app
Make sure Candytuft is installed, then tap the link again from Messages. If it still opens in Safari, tap Open in Candytuft on the page, or open the app and choose Join with a code and type the eight-character code.
My partner joined with a code. Why do we see four pictures?
When someone joins by typing a code, both phones show four little pictures. If they match, tap They match on your phone. This makes sure the person joining really is your partner.
The invite says it has expired
Invites last 14 days. Open Invite your partner and send a new one.
Your phone and your data
I got a new iPhone
Set up your new iPhone from an encrypted backup of your old one, with iCloud Keychain turned on, so your keys come with you. If your shared home doesn't open on the new phone, email hello@candytuft.app and we'll help.
Can you read our list?
No. Your list is encrypted on your phone and only your two phones hold the key. Read more on our privacy page.
How do I delete my account?
Open Settings and tap Delete my account and data. If you were the last person in the home, everything in it is deleted from our server. If your partner is still in the home, they keep the shared list on their side.
Why is my home dusty?
When tasks wait for a few days, your home slowly gets a little gloomy and your companions feel it. Tick a few things off and it brightens up again.